Clear Answers and Insights for All Your SaaS Questions
Get expert insights and straightforward answers to all your SaaS-related questions, helping you make informed decisions with confidence.
General Question
New here? These questions cover everything you need to know to get started
Kiwmo is an AI chatbot platform that offers different types of chatbots built for various business needs. From a versatile basic chatbot to advanced bots designed for specific industries, Kiwmo helps companies improve customer support, automate communication, and create smarter digital experiences with AI agents and automation flows.
With Kiwmo, businesses can instantly engage website visitors, answer customer questions 24/7, and guide them toward making a purchase or booking a service. Our chatbots reduce the pressure on human support teams by handling repetitive inquiries automatically, which saves time and operational costs. At the same time, they increase customer satisfaction and conversion rates by providing clear, instant, and helpful answers whenever customers need them.
Not at all. Kiwmo is built to be simple, intuitive, and ready to use. The integration process is quick and does not require programming knowledge. Within just a few steps, you can connect Kiwmo to your website and start using AI-powered chat to support and engage your customers.
Yes. Kiwmo is designed with flexibility in mind, which means it can be integrated with virtually any modern website or business platform. Whether you run an online store, a service website, or a company portal, Kiwmo works seamlessly in the background to deliver value without disrupting your existing setup.
No. In addition to chatbots, Kiwmo includes automation flows and AI agents. Automation flows allow businesses to create structured conversation paths that guide customers step by step, while AI agents handle more dynamic and complex conversations in a natural, human-like way. Together, these features ensure that your business is always ready to respond,whether to a simple FAQ or a more sophisticated customer request.
Unlike many “one-size-fits-all” chatbot tools, Kiwmo offers flexibility with different bot types for different industries. This ensures that the conversations feel natural and relevant to the customer’s needs. On top of that, our platform combines automation, live support handover, and AI agents into a single suite, making it easier for businesses to scale their customer support and engagement without juggling multiple tools.
Absolutely. Kiwmo grows with your business. Whether you are a startup just beginning to explore AI automation or an established enterprise with thousands of daily interactions, our platform is designed to handle growth. You can start small with a basic chatbot and add more advanced features, like automation flows and AI agents, as your needs expand.
Pricing & Billing
Have questions about costs and payments? Here’s everything you need to know about our pricing and subscription plans
Kiwmo supports multiple secure payment methods to make it easy for businesses worldwide to subscribe and manage their plans. We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal. For larger enterprise clients, we also provide the option of bank transfer or invoicing upon request. All transactions are processed securely to ensure complete protection of your payment data.
Yes. Kiwmo gives you full flexibility to adjust your plan as your business needs change. You can upgrade to unlock more features, higher usage limits, or advanced chatbot types whenever you’re ready. Similarly, if you need fewer resources, you can downgrade your plan at the next billing cycle. All changes are handled seamlessly from your account dashboard, so you stay in control at all times.
Billing is handled automatically through our secure payment system. When you subscribe to a Kiwmo plan, you’ll be charged at the start of your billing cycle, either monthly or annually depending on the option you choose. Your subscription will renew automatically at the end of each cycle, ensuring uninterrupted access to your chatbot services. You can view invoices, manage payment details, and update your billing preferences directly in your account dashboard.
You can cancel your Kiwmo subscription at any time directly from your account dashboard. Once cancelled, your plan will remain active until the end of the current billing cycle, and you won’t be charged again. We’ve made the process simple and transparent, so you’re always in control of your subscription. If you need assistance, our support team is available to guide you through the process.
Help & Support
Need assistance? Our support team is ready to help with troubleshooting, onboarding, and any other questions.
If you’re already a Kiwmo customer, you can contact our support team directly through your dashboard for fast and dedicated assistance. For those who are still exploring Kiwmo, we provide informational support via our website and through the chatbot available on the site. This way, both customers and interested visitors can easily get the help or information they need.
Yes. New users can easily access onboarding guidance directly from the dashboard, where a step-by-step integration guide is available for connecting Kiwmo to your website. If you need additional help, you can also contact our support team, who will assist you with the setup process and answer any questions.
If you encounter a technical issue while using Kiwmo, you can report it directly through your dashboard. Simply go to the support section, submit the details of the problem, and our team will review it promptly. This ensures your request is tracked, prioritized, and resolved as quickly as possible.
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